At Aasmo Digital Pvt Ltd, we strive to provide exceptional software and app development services tailored to meet your specific needs. However, we understand that circumstances may arise where a refund is necessary. Here’s our refund policy:
1. Scope of Refunds:
– Refunds are applicable in the following scenarios:
– If we fail to deliver the agreed-upon services as outlined in the contract.
– If there are technical issues or errors that prevent the software or app from functioning as intended, and we are unable to resolve them within a reasonable timeframe.
– If the project is canceled by the client before the commencement of work, subject to any applicable cancellation fees as outlined in the contract.
2. Refund Process:
– To request a refund, clients must contact our customer support team at email@example.com within 7 days of identifying the issue.
– We will review the request and assess its eligibility based on the terms outlined in our refund policy.
– If the request is approved, we will initiate the refund process within 7-14 days. The refund will be issued using the same payment method used for the original transaction.
3. Non-Refundable Items:
– Certain services or products may not be eligible for refunds, including but not limited to:
– Customized software or app development work that has already commenced.
– Fees paid for third-party services or licenses procured on behalf of the client.
– Any expenses incurred by Company during the project execution, such as materials, labor, or administrative costs.
4. Cancellation Policy:
– If the client cancels project after work has commenced, the client may be responsible for paying for the work completed up to the cancellation date.
5. Contact Us:
– If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at firstname.lastname@example.org or 0731-4996669. Our customer support team is available to assist you.
Please note that this refund policy is subject to change without prior notice. We encourage clients to review the policy periodically for any updates or amendments.